Insights & Measurement

This section covers the tools available for monitoring platform usage and evaluating AI quality. Analytics Interface provides access to usage statistics, chat interaction logs, active user counts, document reference metrics, and data leakage prevention reporting, with support for CSV export and API integration. Feedback explains how administrators can download and analyze thumbs-up/down ratings left by users on AI responses, including how to integrate feedback with ServiceNow and use it as ground truth for benchmarking.