Enterprise Support
We’re here to help you get the most from the Unique AI platform. Explore the articles written by the team or contact our enterprise support to raise any questions, issues, or feedback.
Get in touch
Contact Support
Three-layer support model
For all dedicated deployment models, Unique provides a classical three-layer support model common at enterprise scale. Issues escalate from your internal team through Unique’s Customer Success and engineering specialists.
What you can send us
Bug Reports
Technical issues and unexpected behavior
Feature Requests
Suggestions and improvement ideas
General Feedback
Share your experience with the platform
Support Hours
Refer to your SLA contract for defined support hours and response times. An additional extended hours support contract is also available — please enquire with us if interested.
Support articles & resources
Guide
Reporting an Issue→
How to effectively report bugs and technical issues to our support team. Includes the recommended template for bug reports to help us resolve your issue as quickly as possible.
Self-service
Support Self-Service→
Find answers and resolve common issues on your own. Browse our knowledge base, troubleshooting guides, and step-by-step solutions before reaching out to the support team.
Reference
Frequently Asked Questions→
Answers to the most common questions about the Unique AI platform — covering setup, usage, integrations and security.