Reporting an Issue

1 min read

To help us assist you as quickly as possible, please provide us with as much information up front and ideally in the following format:

To:

cc: [your CSM rep.] if urgent/relevant

"When attempting to [action], the system fails to [expected behaviour]."

"The application crashes when [specific condition or action]."

"Users are unable to [functionality] under [specific conditions]."

"There is a significant delay when [action], causing [impact on user experience]."

"The [feature/module] does not work as expected when [specific scenario]."

"An error message appears when [action], preventing users from [expected result]."

"The [UI element] is not displaying correctly in [browser/device]."

Provide a detailed description of the issue, including any relevant background information and context.

Priority

[High] Critical business functions impacted

[Medium] Non-critical but affecting operations

[Low] Minor or no impact on operations

Specify relevant details such as environment, OS, browser, application version, etc.

Provide a step-by-step guide on how to reproduce the issue. Each step should be clear and precise.

Describe what the expected behaviour or outcome should be.

Describe what the actual behaviour or outcome is.

Attach any relevant screenshots, logs, or files that will help in understanding or resolving the issue.